FAQ
Frequently Asked Questions about Design 4 and the solutions we offer you.
General
Do You Offer Design Services?
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File Setup
What file types do you accept?
.AI (Adobe Illustrator), .EPS or .PDF. All artwork should be 100% vector and saved at actual print size.
Should fonts be outlined?
Yes. Convert all fonts to outlines or curves. When we open up your file it will assist us making sure that the font doesn’t change.
What are your resolution requirements?
All images must be at least 300 dpi. However, higher resolution is highly recommended for photo images.
What are the bleed requirements ?
In general we require a ½” margin on smaller signs and a 1” margin on larger signs. To achieve a full bleed, this area is cut off after the print. Additional charges may apply.
What are your standard ink colors for screen printing?
We stock 16 standard screen printing colors. All pricing for screen printed products includes use of one or more of these colors. Pantone matches (PMS) are available for an additional fee on screen printed products. Please provide a PMS number from the Coated (C) Pantone Book.
Is the color I see on my monitor the color that I will receive?
Because color is subjective and can be produced in many methods, there may be slight variations in the way color appears.
Can you place a Union Bug on my sign?
Yes. We are members of the Teamsters Local 543M-1347m.
Can you print halftones?
Halftones (lighter shades of a screen printed color) are available for an additional fee. Halftones sometimes have unexpected results. If high quality prints are a serious priority, we suggest adding an additional print color instead. For example, gray can be printed 50% black halftone or a PMS matched gray ink can be used. Another option is to choose to have your order digitally printed.
Ordering
How do I place an order?
Orders can be emailed to signs@design4inc.net or faxed to 402-339-9215.
Can my order be changed (size, quantity, color) after I have placed my order?
Specifics of an order can be changed until the proof has been approved. Once we have received your approval on the artwork proof it is considered final.
Do you have a minimum quantity order?
There is no minimum quantity required. We can customize each order.
What payment methods are accepted?
Design Four accepts all major credit cards. Company checks are accepted with prior approval.
Do you accept custom orders?
Yes. Please contact us if you have a specific quantity or material that is not listed in our pricing guide. We will do our best to accommodate your requirements.
File Submission
How do I submit my files to Design Four Inc?
Files can be emailed to signs@design4inc.net.
Can I approve the order before it is made?
Yes. We require your approval of the artwork, quantity and layout prior to production. Once you are satisfied, we begin manufacturing.
PRODUCTION TIMES
What is the turnaround time for my order?
Generally, orders are manufactured within 5-7 business days from the date the artwork proof is approved. Please note that orders of large quantities or with special order material could take longer. Production times cannot be guaranteed. Do you need a job fast? Just ask we will try to accommodate your needs.
Shipping
What carrier does Design Four use for shipping?
In order to minimize your shipping costs, we utilize UPS, freight carriers, USPS, or Spee-Dee courier services depending on your location and the size of your order.
Where do your ship to?
We can ship to all 50 states.
Do you blind/drop ship?
We can ship to all 50 states.
What are the transit times?
We ship from Omaha, NE (ZIP code 68107). Shipping times will vary depending on the carrier used.
